WWWAcct 10.0 (c) 1997-2005 Cpanel, Inc.

+===================================+
| New Account Info |
+===================================+
| Domain: domainname.com
| Ip: IP.*** (n)
| HasCgi: y
| UserName: test123
| PassWord: ********
| CpanelMod: x2
| HomeRoot: /home
| Quota: 5000 Meg
| NameServer1: ns1.****.net
| NameServer2: ns2.****.net
| NameServer3:
| NameServer4:
| Contact Email: ***@***.com
+===================================+
Unable to add the user test123
================================================== ===

Do following steps for solving “Unable to add user “—-” “problem :

1) check /usr/local/cpanel/logs/error_log for the error when trying to create an account
2) chmod +w passwd,v ( cd /etc)
3) ll /etc/group*
-rw-r–r– 1 root root 6336 Nov 16 21:40 /etc/group
-rw——- 1 root root 6359 Nov 16 21:39 /etc/group-
4)chattr -i /etc/group
5) mv /etc/gshadow /etc/gsahdow.corrupted
And run grpconv to rebuild the file.You should be able to create accounts now. Please verify that everything is running fine