Web Hosting Blog

With the use of latest web technology, Windows Web Hosting can be very easily achieved. As the name suggests Microsoft Windows which is the most popular operating system till date is used for Windows Web Hosting. Windows if used in such a way can prove to be fruitful for many businesses as well as individuals purposes. Windows not only provides an Operating system but also a web hosting server which is used for Windows web hosting services.

Windows has developed many standard tools which are now-a-days used by users across the globe to design and develop different web-sites. Windows OS is a useful highly web compatible operating system(OS) . No matter if you have a Linux operating system installed at our local computer, yet one can opt for hosting your website on a Windows web hosting server. Users usually prefer a Windows web hosting, incase they intend to build the website for personal purposes or for the purpose of their small businesses. Internet Information Server is a built-in technology by the Windows Web hosting service. Internet Information Server (IIS) has its own server which sends out that provides web-pages to web browsers, it also supports Windows NT operating.

REASONS TO CHOOSE WINDOWS WEB HOSTING

Users are assigned a new e-mail account and web tools as a part of Windows Web hosting package/service provided by the web host. The web host provides a control panel, with the help of which a windows web hosting server can be setup. The simplest control panel well suited for Windows is Plesk designed by Sw-Soft. It is more user friendly because of its GUI (Graphical User Interface) which simplifies designing and developing the websites. The scripts supported by Windows are HTML, CGI and PHP which can be used in developing websites. Many of the software’s and programs are offered free of cost.

As Windows have developed many easy to access tools, it has become one of the most preferred web hosting services and also Windows being the oldest player has developed efficient end effective technology and support.

TIPS TO CHOOSE A SERVICE PROVIDER

There are many web hosting providers active in the market, but to chose between them one simple method is searching Google and chose from the ones on the first page itself. The web hosting provider should have excellent customer and technical facility. The provider should have highly trained professional staff who are available on a 24×7 basis for the purpose of getting instant solutions. The web hosting provider should have all the three mediums of communications: Over the phone, Chat and E-mail. Reputation of the service provider too is very important.

24×7 Support

Aggressive customers will call in to complain about a service, lose
their cool, lash out, get abusive and put your patience to the test.
How do you deal with such a situation?
Your job includes keeping your cool; tackling irate customers is part of the deal.
1)Keep your voice calm
2)Request the customer politely to speak slowly, clearly and request to lower his/ her volume.
3) If you are getting very agitated, keep the customer on hold.Please keep this as the last option .
4)In case a call gets out of hand, transfer it to your team leader or supervisor
As a customer phone executive, it is important to empathise with the customer, rather than view him/ her as the enemy.
A positive and mature attitude is what will really make you excel at your job and climb the ladder in the service industry!
JUst remember when a customer is irate he/she is not upset with you, he is just upset with the situation he/she is in.

Prerequisites of answering a call. ( for Web Hosting)
Have all the essentials windows open.e.g Micfo.com, suport.micfo.com/admin etc…….

Have a notepad open.

Now that you are ready

As soon as you receive the call after you are trough the initial steps of introducing yourself get to the issue of the client.

After the client is done with the details of his query get all the important data regarding his account, e.g. domain name, their email address, etc.

All this info will be required to pull up his account so that if you get some info wrong you can pull up his account using the other data that you have received from the client.

As far as possible try to put the client on hold for only a single time.

If the issue is going to take long time to resolve ask the client for his call back number and as soon as the issue is resolved call them back and update them that the issue is resolved.

If the issue cannot be resolved immidiately inform the client and tell him that we will put in a ticket regarding their issue and as soon as the issue is resolved we will update the ticket.

For chat constantly keep on practicing and improving your typing speed.

You can use smilies if you wish to make the client feel more welcome (optional)

Also do not ask the client to repeat his issue again and again, they are already annoyed and you asking them the same question again and again annoys them more.

Keep this thing in your mind that you are there to serve them, so go to the extreme limit to solve your clients issues, believe me it does pay off.