For some reasons I cannot execute and run my CGI/Perl script. Why do I get a 500 Error Page?

Follow the following steps:

1. Make sure the Perl path is set to /usr/bin/Perl
2. Make sure the .cgi/.pl file was uploaded to cgi-bin folder
3. Make sure the .cgi/.pl file was uploaded in ASCII mode.
4. Make sure to CHMOD the script to 755.

If this does not works contact your web hosting company 24×7 technical support.

I edit my CGI script, and then it no longer functions. Why?

Perl CGI scripts must be uploaded to your account via FTP as ASCII files to run properly. Also, all CGI hosting scripts must be executable. This requires setting the permissions on the file using your FTP hosting program and making sure the script is world executable (CHMOD).

If you are getting an “Internal Server Error” and you have verified the CGI script was uploaded as an ASCII file and it is executable, there may be a syntax error in the code. The easiest way to determine this is to telnet into your web site hosting account, go to the directory that contains the script (cd www/directory), and run the program from the prompt by typing in the name of the script. This will show the error in the program.

Why is it that my CGI script will not write to a file on the dedicated server?

All CGI scripts that are called from the web do not run with your account’s permission by default. This is for security reasons. The CGI scripts run as the user ‘nobody’, which is a fake username with no permissions. Because of this, any file or directory that you want a script to write to must be world writeable (CHMOD 777). This includes files such as .rdb, .dat, .txt etc.

Login to your cpanel web hosting control panel

Click on “Backup”, click on “Generate/Download a Full backup”, which is located under Full Backups and enter the backup information as explained below.

Backup destination: If you wish to download the backup from your web hosting account, select “Home Directory”. If you wish the server to upload your backup to another server, select “Remote FTP Server”.

Email Address: Enter your email hosting address for confirmation of backup.

Remote Server: If you wish to download the backup from your account, leave this field blank. If you wish the server to upload the backup to another account, enter the address of the remote server.

Remote User: If you wish to download the backup from your account, leave this field blank. If you wish the server to upload the backup to another account, enter the username of the remote server.

Remote Password: If you wish to download the backup from your account, leave this field blank. If you wish the server to upload the backup to another account, enter the password of the remote server.

Click on the “Generate Backup” button.

Congratulations, you have successfully generated a full backup of your account!

If your web site hosting server’s IP address is blacklisted in anti-spam database, any e-mail you send will be bounced back. You will receive a mail in the following format:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address (es) failed:

sales@micfo.com
SMTP error from remote mailer after RCPT TO:
host micfo.com [205.234.198.2]: 550-Message rejected because manou.micfo.com [205.234.198.2] is blacklisted at
550 bl.spamcop.net see Blocked - see http://www.spamcop.net/bl.shtml? 205.234.198.2

In this case please send a support ticket to support/technical department

Or else you can follow the steps below:

1. Got to www.spamcop.net.
2. Input your server IP address (ex. 205.234.198.2) and click on “Lookup Another”.
3. If the IP address is not listed, that means the IP address has already been removed from the database. You need to allow 24 hours for this to reflect globally.
4. If the IP address is listed, in order to get the IP removed please follow these steps:

a) Go to ORDB.org
b) From the left hand side menu click on “Test an open relay”
c) Input server’s IP address as “Hosts/IPs”
d) input emails@micfo.com as e-mail.
e) Click on “Submit Hosts for testing”

Allow up to 48 hours and the IP will be removed automatically.

This problem is usually due to the mail client — e.g. Outlook or Outlook Express. So please check these following issues and make sure it is correctly set up.

1. Check the incoming mail server setup.
Remedy: Go to Tools > Accounts > Mail > Properties > Servers. Change the incoming server (POP3) to: ‘mail.yourdomain.com’

2. The POP3 account name should be typed correctly and The POP3 password typed correctly.
Go to Tools > Accounts> Mail> Properties> Servers. Type in both the account name and the password. The username for the POP3 mail server will be username@yourdomain.com

3. It may be that POP3 is using the wrong port number:
Go to Tools > Accounts> Mail> Properties> Advanced. The incoming server (POP3) port should be 110.

4. Check whether Outlook Express is trying to use SSL:
Go to Tools > Accounts > Mail > Properties > Advanced. Uncheck the option to use Secure (SSL).

5. Outlook Express may be set up to use Secure Password Authentication.
Go to Tools > Accounts… > Mail (tab at the top of the new window) > Double click on the e-mail account you set up > Click on Servers (tab at the top of the new window) > Put a check in the box that says “My server requires authentication”.

6. Check whether email hosting servers are set correctly.
Your mail servers should be set as follows:

SMTP: mail.yourdomain.com
POP3: mail.yourdomain.com

7. Remove and recreate the e-mail account through your Cpanel web hosting control panel and see if it works.

If none of the above solutions work it is possible that your Internet service Provider is blocking outside e-mail servers so that you must use their outgoing e-mail servers. This is done by the ISP in an effort to block SPAM. If your ISP does block outgoing e-mail servers you can use the Web Mail feature in your Cpanel hosting control panel to send and receive e-mail.

Can I change the MX records on my web hosting account?

Your web site hosting company will change the MX records for you (without any cost ). Once MX records are changed, another email hosting server will handle your e-mail, if you have problems with e-mail after the records are changed you should contact the hosting company handling your e-mail. Changing the MX record may cause some problem to CGI programs using SendMail and MailFrom parameters.

What is the default E-mail account?

The default e-mail account, or catchall account, is the e-mail account to which all e-mail to your domain name will go unless there is a previously created e-mail account. By default the e-mail hosting account is set to your default username. This can be changed in the Control Panel.

What is my SMTP & POP server?

You can use your IP if you have dedicated IP, or use the main web hosting server IP (IP use for FTP hostname). Or you can use:

SMTP: mail.yourdomain.com
POP3: mail.yourdomain.com

Cannot login to my cPanel reseller hosting, where am I going wrong?

Make sure to replace “yourdomain” with your domain name and to include the “/” at the end of the address. If your account is new, you will need to use your IP instead of “yourdomain” until the domain name works.

What are the different error pages that we get in Cpanel hosting?

If an incorrect request has been made by a web page viewer the error pages are pages that will show up.

404 error page, if they try to go to a page which does not exist on your site.
400 - Bad Request
401 - Authorization Required
403 - Forbidden
404 - Page Not Found
500 - Internal Server Error

How to view disk usage per directory?

Click on “Disk usage” and you can see disk space used by all directories in megabytes.

Will the Cpanel web hosting work before I transfer the name servers?

After you sign up with a hosting company you will receive your welcome e-mail which contains your account information such as IP address, username, password, control panel URL and other necessary information in order for you to get started.

Then you can login to your control panel, regardless if your domain is already pointed to the name servers of the hosting company or not. The website can be accessed for the meantime in the following way:
http://servername.micfo.com/cpanel

You can use one of the following ways:

- You can access your cPanel web hosting account in following ways

1)If the domain is propagated, you can access your Cpanel in following ways:
http://www.yourdomain.com/cpanel
http://www.yourdomain.com:2082

2)If the domain name hosting is not yet propagated, you can use your shared hosting or dedicated hosting IP address:
Example:

http://207.44.249.160/cpanel
http://207.44.249.160:2082

(The IP mentioned here is for giving an example)

Hello, When you get the error while publshing via frontpage hosting check following things.

User’s are getting errors showing Frontpage isn’t installed on their domain hosting, when everything is correct. Or, when you try to install, it says it can’t find the site “” (blank). Cpanel apparently changed the layout of how Frontpage reads the user’s sites.

Check that their domain file(s) in the (new) /usr/local/apache/conf/sites directory are set properly. You can change it to be read by the nobody group, or whatever, but it’s easiest to just chmod 644 /usr/local/apache/conf/sites/*theirdomain.com* or whatever. I did this with the wild card because there are sub domains they might have FP on, as well as the www.domain.com and domain.com addresses are separate files as well. (basically, “nobody” or “world” needs read access.

Don’t set these to be modified by nobody/world, just read.
Also, it should be owned by root for read/write, not the user and not nobody.

root:root is fine, root:user or root:nobody, but should be chmod 644 anyway.

Also, check to ensure that their /usr/local/frontpage/*domain.com* files are set to chmod 644.

I don’t think these need to be set to root:user or user:user to work.

Finally, be sure that the /usr/local/frontpage/*domain* files aren’t set to chmod 0 & chattr +i, because if they are, then their Frontpage access was disabled due to overloading a web hosting server (though you should see this in a forum post, so you can always check that no one posted about their FP being disabled). If you see those permissions and file attributes, don’t just enabling it without knowing it’s okay to (goes without saying).